Widerrufsrecht

EXCHANGE & RETURN POLICY

If you receive the order and are not satisfied with the qualify, please contact us at store@ridenowtech.com, with the order no and the problems. We only accept return or exchange within 14 days after you received the products, which must be unworn and in brand new condition. For any products that are delivered to the correct address, we are not responsible for any missing or stolen packages.

 

CANCEL

Because the product involves customization any cancellation for orders placed on our website will charge 18% handling fee.

No cancellation accepted when orders have been shipped out.

We can not accept a customized product or on sale product to be canceled

Kindly notice: products may take 3-5 business days to process,.Any cancellation due to the processing time will also charge the 18% handling fee.

TO RETURN A PRODUCT

Ridenow does NOT provide return labels and the cost of return should be handled by customers.

We can not accept a customized product or on sale product to be returned.

Package must be returned to the designated warehouse address, or customers have to bear the loss of missing package, rejected package or customs duties that would be generated during the return process.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

EXCHANGE

Before Shipping, a 15% re-production fee will be charged for any changes on orders placed over 24 hours.

After shipping, a 18% restocking fee will be charged.

Once one exchange order is completed, returns for refund will not be acceptable.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at store@ridenowtech.com

Please contact our Customer service at store@ridenowtech.com to get the return address.